• Assess business operations and processes to identify inefficiencies in procedures, information flows and handoffs, decisions, communications pathways and ways in which systems supporting these can be enhanced. 

• Create, design, and format technical specifications including descriptive text, process flows, and other information needed to describe required system changes for development, QA, and other units; serve on project team accomplishing these functions. 

• Provide support to applications in production by tracking production problems and troubleshooting them to sustain application in production. 

• Develop queries, analyses, or reports from applications for operations or management staff of assigned business unit(s), or develop specifications for such queries or analyses to be performed by others.