Our Checkout team is responsible for the complete order lifecycle, from customers first placing items into their baskets to handling the refund of a returned item weeks later. Between these two points the team interacts with a multitude of internal and external players, spanning from an in-house CRM team to the external B2B order broker and multiple payment providers in a variety of countries.
Do you want to support our Checkout team maintaining oversight in complex systems and extensive sets of KPI´s? Contribute to one of the fastest-growingeCommerceinfrastructures in Europe and become part ofABOUT YOUas a Data Analyst (m/f/d) Monitoring & Operations.
What you will do
- Analyse impact of reported issues & support in priorisation
- Monitor reports / alerts for anomalies and escalate when necessary
- Support in the manual recovery/adjustment of transactions
- Support in the first level of identifying root causes for issues
- Write tickets for the development team to address the issues
- Maintain oversight in a complex system with an extensive set of KPIs and identify anomalies with business impact
- Extend the monitoring system and generating ad-hoc reports to improve oversight
- Communicate with stakeholders and external dependencies / service providers
Who you are
- Experience of 2 - 3 years with Kibana, Grafana or similar applications
- Working experience as Data Analyst or similar roles as well as in querying on MYSQL, MongoDB& Elasticsearch
- Driven, self-managed & strong sense of ownership
- Capable of multi-tasking & able to prioritise their own time according to business requirements
- Capable of quickly understanding complex concepts and systems
- Structured & analytically minded
- Understanding of the challenges in transactional IT payment processes
- Fluent spoken and written English skills
Benefits
- Grow together with one of the fastest growing eCommerce companies in Europe
- Flexible working times
- 40% discount on our online shop
- Fresh fruits + drinks everywhere
- Language courses (German & English)
- Free sports courses & reduced price for gym membership
- Subsidized public transportation ticket
- Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
- State-of-the-art tech stack running on AWS
- Modern office in the city center of Hamburgs
- Home office on Mondays and Fridays
- International working environment and English as company language
- Company flats (subject to availability)
- Agile work environment (MOVE) and cross-functional teams
- Free access to Germany’s greatest developer conference code.talks
- Company pension scheme
- Free access to online learning platforms like Laracast, Egghead and A Cloud Guru
- Help in relocation and VISA process
YOU ARE THE CORE OF ABOUT YOU. We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to theABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.
We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.
Link: https://corporate.aboutyou.de/de/jobs